Carolina Integrative Clinic (“CI Clinic,” “we,” “us,” or “our”)

Effective Date: 30-09-2026

Thank you for visiting the Carolina Integrative Clinic website (the “Site”) and for trusting us with your care. This Privacy Policy explains how we collect, use, share, and protect information we obtain about you through our Site, our text messaging communications, and other interactions with our practice.

This Privacy Policy does not apply to Protected Health Information (“PHI”), which is governed separately under our HIPAA Notice of Privacy Practices (“NPP”). If you have questions about how we handle your medical records or health information, please refer to our NPP or contact us directly.

1. Information We Collect

We may collect the following types of information when you visit our Site, contact our office, or communicate with us:

• Contact information you provide, such as your name, phone number, email address, and mailing address (e.g., through our contact form, appointment requests, or intake forms).
• Communication preferences, including your consent to receive text messages, calls, or emails from us.
• Website usage data, such as browser type, device information, referring pages, and general analytics collected automatically when you use our Site.
• Health-related information you voluntarily provide in intake forms, which is treated as PHI and protected under our NPP, not this Privacy Policy.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments.
• Communicate with you about your care, including reminders and follow-ups.
• Respond to your inquiries and requests.
• Improve our Site, services, and patient communications.
• Comply with legal and regulatory obligations.

3. Text Messaging (SMS) Communications

If you provide your mobile phone number and opt in to receive text messages from Carolina Integrative Clinic, you may receive messages related to appointment scheduling, reminders, and general practice communications (“informational” messages).

• Message frequency varies depending on your care and scheduling needs.
• Message and data rates may apply based on your mobile carrier plan.
• Consent is not a condition of purchase. You may still receive care from CI Clinic even if you do not opt in to text messaging; you may request appointments and communications by phone or email instead.

To get help: Reply HELP to any message, call us at (919) 869-6661, or email office@ciclinic.com.

To opt out: Reply STOP to any message at any time. Once you opt out, you will receive no further text messages from Carolina Integrative Clinic. You may opt back in at any time by re-consenting through our intake process or by contacting our office directly.

We do not share your mobile opt-in information or phone number with third parties for marketing purposes. Your information may be shared only with service providers who help us deliver these communications (such as our patient communication platform), and only as necessary to provide that service, or as required by law.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf (e.g., scheduling and communication platforms, hosting providers), under confidentiality obligations.
• Legal or regulatory authorities when required by law, subpoena, or legal process.
• Successors in the event of a merger, acquisition, or sale of practice assets, subject to the same privacy commitments described here.

We do not share mobile opt-in data or phone numbers with third parties for their own marketing purposes.

5. Cookies and Analytics

Our Site may use cookies or similar technologies to understand how visitors use the Site and to improve your browsing experience. You can adjust your browser settings to refuse cookies, though some Site features may not function properly as a result.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

While we provide pediatric integrative health services, our Site is intended for use by adults (parents/guardians) on behalf of minors. We do not knowingly collect personal information directly from children through the Site without parental involvement.

8. The Patient Portal

Our Patient Portal, if applicable, is governed by separate terms and conditions specific to that platform and is not covered by this Privacy Policy.

9. Your Choices

You may:

• Opt out of text messages at any time by replying STOP.
• Contact us to update or correct your contact information.
• Request more information about how your information is used by emailing office@ciclinic.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of our Site or communications with us after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Carolina Integrative Clinic
Email: office@ciclinic.com
Phone: (919) 869-6661
Fax: (919) 301-9349
Website: www.ciclinic.com

This policy is designed to meet carrier-required disclosures for A2P 10DLC text messaging compliance in addition to general website privacy practices. We recommend having this reviewed by legal counsel before publishing, to confirm it aligns with all applicable state and federal requirements for your practice.